This role is all about delivering those WOW moments to our guests. Together with your fellow Receptionists, you’ll spend your day welcoming guests to our amazing Apart Hotels in Cape Town, recommending unique experiences in and around the city, and ensuring our guests are happy at all times.
What you’ll be doing:
Make sure our guests are happy!
Welcome guests as they arrive and make sure they have the best possible check-in
Represent Propr to clients and guests who contact the property
Liaise between Guest Experience, Property Managers, Operations, Concierges and most importantly, guests
Answering emails, messages and phone calls
Creating bookings and taking payments
Problem-solving with your Team on a daily basis
Here’s our description of the ideal person for this job:
Based in Cape Town
Empathetic with high emotional intelligence
Excellent in verbal and written communication
Acutely aware of the body language of others
On-time, in the right place at the right time and ready with a smile
Calm under pressure
Someone who genuinely gives a shit about each guest’s experience
A Team player! You do your best to help your team deliver a holy-shit level of service at all times
To apply, please complete the application below, all other application methods will be disregarded.